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Your late cancellation policy may be causing late cancellations

September 9, 2025September 9, 2025 by Ben Caldwell

Wrist watches. / Photo via Sarah Pflug via Burst / Used under licenseI’ve been reading and enjoying Blind Spots, a 2011 book about why people make choices that go against their own genuinely-held values. It’s a good read, full of insights that I hope to bring to my work in ethics and policy going forward. One unexpected nugget for therapists: Your late cancellation fee might actually be encouraging late cancellations.

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ASWB made two big promises about their social work exams. They haven’t kept either one

November 4, 2025August 21, 2025 by Ben Caldwell

Close up of hand with fingers crossed / Photo via Cottonbro Studios via Pexels / Used under licenseIn 2022, ASWB released exam data that they had long denied even possessing. That data showed significant disparities in exam performance on the basis of race and ethnicity, leading to calls that their exams should be suspended or abolished. Some states have done so, at least at some licensure levels.

Since those 2022 revelations, ASWB has made two significant promises about how they would move forward with greater transparency around their exams: 1, They would continue to provide data broken down by demographic factors like race, and 2, They would release all of their psychometric validation studies.

So far, they haven’t fulfilled either promise.

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ASWB misinformed examinees about changes to its social work exams

May 19, 2025May 19, 2025 by Ben Caldwell

Glowing computer / Photo via Burst / Used under licenseNew evidence shows that the Association of Social Work Boards (ASWB) misinformed examinees about recent exam format changes. They then quietly updated their exam handbook two weeks after the changes had taken effect. Even if examinees had been correctly informed, the format changes appear to violate testing industry standards.

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Value-based care in mental health: An explainer

February 7, 2025 by Ben Caldwell

Bills and receipts / Photo by Sarah Pflug via Burst / Used under licenseDiscussions about value-based care among therapists are often confusing and unproductive. In my experience, that seems to be because a lot of us simply don’t know what the term means. So it gets either dismissed as just a new term for things many of us already do (like measuring outcomes), or it gets framed as the boogeyman intent on destroying therapy as we know it. 

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Marketing therapy after disasters

January 13, 2025January 12, 2025 by Ben Caldwell

Nicole De Khors / Burst / Used under licenseIn response to mass shootings, wildfires, and other disasters, many therapists and counselors have sought to support impacted areas. One way they have done so is with free services. Marketing therapy after disasters can be difficult, though. Done well, it reinforces our roles as community caregivers. It shows off the best of who we are as professionals. With some common mistakes, it can instead come off as a tacky form of marketing, accidentally pushing people in need away from help. Here’s how to tastefully and effectively offer counseling and therapy services to those in need.

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📣 New Posts 📣

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  • California’s elder abuse reporting form misquotes the law for mandated reporters April 7, 2026
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Preparing for the 2026 California MFT Law & Ethics Exam

Preparing for the 2026 California MFT Law & Ethics Exam - front coverThe easiest way to get ready for California’s MFT Law & Ethics exam. This paperback includes a study guide and more than 100 practice test questions with rationales.

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  • Exam Prep
    • California LMFT Clinical Exam Prep
    • California LMFT Law & Ethics Exam Prep
    • California LPCC Law & Ethics Exam Prep
    • California LCSW Law & Ethics Exam Prep
  • CE Courses
    • California Law and Ethics 6-Hour for LMFTs, LPCCs, & LCSWs
    • California Law and Ethics for BBS Associates (AMFTs, APCCs, & ASWs) – 2025
    • Telehealth for California LMFTs, LPCCs, and LCSWs
    • Supervision of California BBS Associates
    • Supervision for Clinical Effectiveness
  • Books
    • Basics of California Law for LMFTs, LPCCs, and LCSWs (11th ed)
    • Preparing for the 2025 California MFT Law & Ethics Exam
    • Preparing for the 2025 California Clinical Social Work Law & Ethics Exam
    • Saving Psychotherapy
  • Resources
    • Think Like the Test™ Podcast
    • Exam Prep Articles
  • Blog
    • Blog home
    • Psychology
    • Professional Counseling
    • Family therapy
    • Clinical social work
    • Law and ethics
    • Education
    • Employment
    • Licensure
    • Public policy