Therapists, as a group, are pretty friendly people. We entered into a helping profession, one that relies on our ability to connect with a wide range of people. Generally speaking, we try to assume the best of others, whether friends or strangers. We go to great lengths to avoid jumping to negative conclusions. These are all great traits, and useful in the therapy room.
These same traits can also leave therapists and counselors vulnerable, though. Our desire to be on good terms with those around us can make it difficult when their behavior doesn’t line up with what we want or need. We’re trained and skilled at reducing conflict, so we’re typically not eager to jump into it (or create it).
Often, the frustrating things that other people and organizations do to therapists aren’t personal. They result from those other people and organizations doing exactly what they are supposed to do. They aren’t your friends, and they aren’t supposed to be. Understanding that can make it a lot easier and less stressful to deal with them.