CareDash, the “ghost network” where therapist profiles drawn from the NPI database were being used to redirect consumers to online therapy platforms, has shuttered its website. It will dissolve its business, according to the American Psychological Association.
NASW files FTC complaint over CareDash profiles funneling clients to BetterHelp [updated]
The National Association of Social Workers (NASW) informed its members last week that CareDash, which operates a health care provider directory, is engaging in what “appears to be an improper deceptive practice.” NASW says that CareDash’s process of using clinician listings to direct prospective clients to online therapy platform BetterHelp rather than to the listed clinicians “potentially violates federal and/or state consumer protection laws.”
Despite what a reasonable consumer would expect, you cannot, in fact, check my availability using the button that says Check Availability.