In the previous two articles on AI-based therapy, I’ve detailed why AI therapists are poised to transform the mental health care industry and why many clients will prefer AI therapists over human ones. Here, we’ll look at how human therapists can remain indispensable as cheap, AI-based therapy becomes widely available.
Technology
An AI therapist can’t really do therapy. Many clients will choose it anyway.
It just isn’t the same, I hear over and over, from psychotherapists shrugging away concern over artificial intelligence. An AI therapist can’t really empathize. It can’t truly understand. It can’t build a therapeutic relationship with depth and connectedness the way a human therapist can.
As a therapist myself, I agree with all of these statements. An AI therapist is not equivalent to a human therapist. Like many therapists, I tend to focus on the ways that AI falls short.
But for clients, in many ways, an AI therapist is better than a human one.
AI therapy is about to make therapy a lot cheaper
“I’m in L.A. We have a lot of therapists,” Angelle Haney Gullett told the Washington Post in 2022. “So it’s just kind of wild to me that that many people are at capacity.” She had contacted 25 different therapists after her father passed away, knowing that she needed help. Even though she was willing to pay cash, not one would take her. No one would even put her on a waiting list.
She’s not alone. Tens of thousands of Americans struggle to access mental health care even when they know they need it, and even when their health insurance covers it. But for clients like Angelle, mental health care is about to get much easier to access. It’s about to get a lot less expensive, too. This will happen thanks to artificial intelligence. AI therapy is already here, and it’s about to upend US mental health care.
BetterHelp is losing a lot of subscribers
Online therapy platform BetterHelp is rapidly losing its paid subscriber base, according to financial filings from its parent company. The company reports a drop in average monthly paid BetterHelp subscribers, from 476,000 in the second quarter of 2023 to 425,000 in the fourth quarter. That’s a loss of more than 10% of its paid user base, despite significant marketing expenses aimed at growing the platform.
What artificial intelligence can do for your therapy practice right now
As with any new technology, artificial intelligence is drawing concern and skepticism from many therapists. It’s also drawing great enthusiasm from therapists who tend to be early adopters of new technologies. For all the promise that AI holds for future implementation, it’s reasonable to ask: What can artificial intelligence do for my therapy practice right now? Here, we look at three different places where AI can have an immediate impact on your therapy work.