Ben Caldwell, Author at Psychotherapy Notes

Responding to a Yelp review can cost you

July 18, 2017 by Ben Caldwell

Woman using mobile app / Burst via Creative Commons Zero license Sites like Yelp, HealthGrades, and Angie’s List present problems for mental health professionals. We typically cannot solicit testimonials from clients, so most clients do not write reviews. When someone does, though, any response risks breaching confidentiality. So therapists usually stay away from review sites. But that leaves us with little recourse in the event that an online review is harsh, incorrect, or even fake.

These concerns are not merely theoretical. In a 2015 disciplinary case out of California, a therapist attempted to defend himself against what he considered false accusations in a Yelp review from an angry client. The therapist responded to the review, but then changed his mind, and took the response down. By the therapist’s report — and there is no evidence that either the client or the licensing board disputes this — his response to the client was online for no more than three to five minutes.

Essential resources for prelicensed therapists

March 7, 2018July 10, 2017 by Ben Caldwell

Prelicensed therapists and counselors face a difficult road. Getting to licensure is a long and expensive process, so much so that even many well-qualified people drop out.

All of us here at Psychotherapy Notes want to make your path to licensure a little easier. So we’ve collected resources here that can help you along the way. You may already be familiar with some, but hopefully some are new and useful to you. Here are some essential resources for prelicensed therapists.

What to do if you were affected by the TherapyNotes outage

July 6, 2017July 5, 2017 by Ben Caldwell

Matthew Henry / Burst / Licensed under Creative Commons Zero Many therapists and counselors maintain their electronic health records through the site TherapyNotes. (TherapyNotes and this blog are unrelated.) Last week, TherapyNotes was down for several days following the discovery of a ransomware virus on one of their servers. [Update 7/6: They’ve put that link behind a login wall. Here’s a cached version.] If you use TherapyNotes for your records, you may be wondering what to do now.

Four myths about counselor licensing exams

June 26, 2017 by Ben Caldwell

Ryan McGuire / Gratisography - licensed under Creative Commons Zero If you’re in the process of preparing for counselor licensing exams, you may be dreading them. Those fears may be based on what you’ve heard about the exams — and what you’ve heard may not be true.

I hear complaints about counselor licensing exams on a regular basis. Some of the complaints have merit, but most are based on mythology. It’s as if we (quite understandably) have anxiety-based associations with our testing process, past or future, and then conjure up rational-sounding but factually baseless complaints about the process in an attempt to justify those fears.

Every person who becomes a licensed professional counselor has to go through an examination process. While different states organize the process differently, common counselor licensing exams include the National Clinical Mental Health Counseling Exam (NCMHCE) or the National Counselor Examination for Licensure and Certification (NCE). Many states also supplement their national exam with a separate exam covering areas of state law (for example, state-based requirements for child abuse reporting).

You’re the Worst: The other show therapists should be watching

June 21, 2017 by Ben Caldwell

Mental health groups have been paying a lot of attention to Netflix’s 13 Reasons Why. The show depicts a teenager’s suicide and the tapes she left explaining her actions. Counselors and therapists have expressed concern that it will inspire copycats. But there’s another show that mental health professionals should be attending to, not out of concern but because it depicts mental illness and therapy so well: You’re the Worst.